Effective Date: November 17, 2025

1. Introduction

At Baby Tings, operated by RODGERS DIGITAL SOLUTIONS (Pty) Ltd, we comply with the Consumer Protection Act 68 of 2008 (CPA) and aim to ensure your satisfaction with our baby products. This Returns Policy outlines your rights to return goods purchased from https://babytings.co.za/.

2. Cooling-Off Period (Direct Marketing)

Under Section 16 of the CPA, if the purchase resulted from direct marketing (e.g., email campaigns), you may return goods within 7 days of receipt for a full refund, excluding shipping costs. Goods must be unused, in original packaging, and you bear return shipping costs.

3. Defective or Unsafe Goods

Under Section 55-56 of the CPA:

  • You may return defective, unsafe, or non-conforming goods within 6 months of delivery for repair, replacement, or refund (at your election).
  • Examples: Faulty car seats, pushchairs, or nursery items not matching descriptions.
  • Proof of purchase required. We may inspect goods before processing.

4. Returns for Other Reasons

  • Misrepresentation: Return within 10 business days if goods differ from descriptions (e.g., wrong color or size).
  • Unsuitable Goods: If goods are unsuitable for your intended purpose (disclosed at purchase), return within 10 days.
  • Exclusions: Personalized items, hygiene products (e.g., bathing items if opened), perishable goods, or sale items marked “no returns.”

5. Return Process

  • Contact us at [insert email/phone] within the applicable period, providing order number and reason.
  • Return goods to [insert return address, e.g., 42 Nicholas Crescent, Stratford Gardens, Sandton, Gauteng, 2191].
  • Refunds processed within 15 days via original payment method, minus any deductions (e.g., damage).
  • You pay return shipping unless the return is due to our error.

6. Exchanges

We offer exchanges for size/color issues where stock allows, subject to the above timelines.