Effective Date: November 17, 2025

1. Introduction

This Delivery Policy details how we handle shipping for orders from https://babytings.co.za/, operated by RODGERS DIGITAL SOLUTIONS (Pty) Ltd, in compliance with the CPA and ECTA. We aim for timely delivery of baby products across South Africa.

2. Shipping Options and Costs

  • Standard Shipping: Via trusted couriers (e.g., The Courier Guy or PostNet). Costs calculated at checkout based on weight/location (e.g., R70-R150 for metro areas).
  • Free Shipping: On orders over R999 (as per similar policies).
  • Express Shipping: Available at extra cost for faster delivery.
  • International: Not currently offered; contact us for queries.

3. Delivery Timelines

  • Processing: 1-3 business days after payment confirmation.
  • Delivery: 2-5 business days for major cities (e.g., Johannesburg, Cape Town); 5-10 days for remote areas.
  • Delays: We notify via email if issues arise (e.g., stock shortages). Under CPA, you may cancel if delivery exceeds reasonable time.

4. Tracking and Insurance

  • Tracking number provided via email.
  • Goods insured during transit; claims for loss/damage handled promptly.

5. Delivery Requirements

  • Provide accurate address; failed deliveries may incur redelivery fees.
  • Someone must sign for receipt; ID may be required.
  • Risk passes to you upon delivery.

6. Issues with Delivery

  • Incorrect/missing items: Notify within 48 hours for resolution.
  • Refunds for non-delivery: Processed if undeliverable after attempts.

7. Changes

We may update fees/timelines; check at purchase.